iPowerweb: wtf?

An organization I work with has web services through iPowerweb, whose services have recently gone down the tubes.  Not only have they stopped providing the contracted-and-paid-for access logs, their service representatives keep asking for examples even though those have already been supplied.

In the latest go-round they wanted an error message – which does not exist because their services are configured so badly that an error is not raised.  Still, I guess one could be ginned up:

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